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definition of errors and omissions.

  • 1.  definition of errors and omissions.

    Posted 10-21-2010 07:31 PM
    This message has been cross posted to the following Discussion Forums: Construction Contract Administration and Practice Management Member Conversations .
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    HELP!!

    I have gotten into a heated discussion with some of my colleagues.  It has to do with the definition of errors and omissions. 

    There are those that say that the AIA has not provided the profession with a clear definition of the terms.  Others say that the definition is obvious.  An error is an error and omission is an omission.  Clearly if this were the case there would be no grey area and architects would be liable for the slightest infraction.

    The problem is that we have searched through the AIA website as well as others and cannot find an AIA definition for the terms.  Can anyone shed some light on this?


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    David Brotman FAIA
    Sunset Consultants
    Malibu CA
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  • 2.  RE:definition of errors and omissions.

    Posted 10-22-2010 03:41 AM
    You might check out this article, found on the www.aia.org website (through the search button), published in AIArchitect:

    A Loss Cause

    by James B. Atkins, FAIA, and Grant A. Simpson, FAIA

    I agree, there doesn't seem to be a clear spelling out of what is E&O on the AIA site.  The closest contract document related to this topic, from what I could see, was B305-1993 Architect Qualification Statement.

    In looking through the 12th edition of the Architect's Handbook of Professional Practice, the index did include "errors and omissions," but referred the reader to a chapter on Professional Liability Insurance, which referred the reader to earlier chapters on Ethics in Architecture.  Some of the material was written by the well-respected Ava J. Abramowitz, Esq. who is a known speaker and leader on law and it's relation to the practice of architecture.

    Hope this helps.  Good luck in your search.  Please share any new information you find.

    Also, I think it's prudent that each of us keep current and knowledgeable on our state's licensing regulations. 
     
    In summation, I think we have a 3-edged sword of protection:
    1. Knowing and implementing the state licensing regulations in our practices.
    2. Knowing and implementing the AIA's Standard of Care and ethics we are required to uphold
    3. Purchase Professional Liability Insurance (although, some would say that this could be the reason for some of the litigation that arises out there)

    I'm not an expert on this topic; just enjoy a good research project.

    Keep us posted on what you find out!

    Best Regards,
    Tara

     



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    Tara Imani AIA
    Principal
    Tara Imani Designs, LLC
    Houston TX
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  • 3.  RE:definition of errors and omissions.

    Posted 12-26-2010 08:00 PM
    For whatever reason(s), it seems as if the AIA Handbook of Professional Practice is extremely limited in its discussion of professional negligence. I suspect it was done intentionally, so that attorneys looking for a basis to sue architects wouldn't find anything.

    Be that as it may, as someone who is often retained as an architectural expert, to ask for a definition of errors and omissions is to fundamentally misunderstand the concept of the standard of care. (I am speaking from my experience as an expert; I am not providing a legal opinion.)

    The standard of care is not whether an architect makes an error or omits something; we all do that. The question is whether how the architect's performance compared to that of other architects practicing at that time in that general location. If it was found to be typical of such architects to make such errors, they would still be errors, but they would not be breaches of the standard of care, and thus they would not be negligent acts.

    So the question I think you really should be seeking the answer to is: When is an error or omission a negligent act, in which case the answer would be: When other architects practicing at roughly the same time and place do not commit them.


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    Eliot Goldstein AIA
    The Goldstein Partnership
    Maplewood NJ
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  • 4.  RE:definition of errors and omissions.

    Posted 12-27-2010 11:29 AM
    For the last 18 years my practice has focused on buildings conditions and expert witness work. I've been deposed about 70 times and have participated in numerous legal suits for and against Architects.

    I believe you raise a valid question, I agree that E&O should not be confused with professional negligence (note that our mistakes are not called malpractice). E&O covers something that was done, or not done, in the process of providing professional services that results in financial or physical harm, i.e., something that you get sued for. (My observation not a legal definition)

    Professional negligence addresses whether the act was a violation of the AIA Code of Ethics, or normal practice, or the state's Practice Act. I've observed that both E&O and professional negligence can occur, but do not necessarily have to. In writing Certificates of Merit I identify acts that specifically violate ethical codes and try to distinguish them from "garden variety" goofs on the part of the professional.

    I would say, however, that in the cases that involve rampant E&O there is plenty of professional negligence. 

    It appears to me that plaintiff attorneys want to exaggerate their cases. And defense attorneys want to minimize the infractions. The truth often lies in the middle. I eventually learned that attorneys are not infallible in their understanding, particularly of a profession that is as complicated as Architecture and Engineering. Our job as experts is to define the boundaries, teach, and to the extent possible remain objective.

    Some nebulous clarification by the AIA might be helpful though.  

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    James Drebelbis AIA
    Drebelbis Engineering
    Dallas TX
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  • 5.  RE:definition of errors and omissions.

    Posted 12-29-2010 01:20 PM

    There is a distinct difference between "errors and omissions" and "malpractice"  The two terms are not interchangeable, but unfortunately are often treated as if they are.  As an Architect, you are not insured for "errors and omissions", instead, like any professional, you are insured for "malpractice.

    The simplest definition of "malpractice" is drawn from standard jury instructions.  Although these vary a bit from state to state, in general the definition is "failing to that which an average, similarly situated Architect of similar training, education and experience, practicing in the same or a similar locale would do" or - in the alternative, "doing that which the average similarly situated Architect of similar training, education and experience, practicing in the same or a similar locale would not do.  In sum the standard of care demands that you be average.

    Your insurance covers you for inadvertent failure to meet the standard of care - inadvertent failure to be average.

    While an error can be a breach of the standard of care, since the average Architect may make a few errors, an error is not per se a violation of the standard of care.  If the average Architect may have made the error in question then it isn't malpractice (with malpractice being defined as a breach of the standard of care which causes physical or economic injury).  In reality, most errors likely do constitute malpractice, but that isn't necessarily the case in every instance.

    Omissions on the other hand are quite different.  The law generally provides that the Owner does not get anything for free.  Therefore, if an element that is required is omitted, the cost of adding that element is the Owner's responsibility irrespective of whether the average Architect would or would not have omitted it (yes - many Owners fail to appreciate that fact).  Damages in the case of an omission would be limited to the additional cost to add the omitted element in later, if there are any.  The law of damages essentially places the damaged party in the position he or she would have been in had the omission not occurred - it is not an excuse for an Owner to receive benefit at no cost.  Had the omitted element been included (i.e.; had it not been omitted) then the overall cost would have been coordinately higher in the first instance such that the Owner would have paid for that element. 

    An Owner in a situation where he or she is paying for an omitted item has not been damaged in the legal sense.  As legally cognizable damages are an integral element of malpractice (there can't be malpractice unless there is a legally cognizable injury), no malpractice has occurred in the case of an omission (at least for most of those cases) because the Owner hasn't suffered damage - he or she has just been deprived of an opportunity to reap a windfall due to the omission.

    While it may be rare, it is also possible that an error did not cause any injury.  Thus, the mere commission of an error does not automatically constitute malpractice to any greater degree than an omission would

    As for the AIA code of ethics, some arguments can be made that conduct which violates certain sections constitutes malpractice, but nothing is "automatic".  In those instances it would be necessary to again conduct the average similarly situated Architect analysis, which insofar as malpractice is concerned is always the touchstone.

    It is a misnomer to call A/E insurance "errors and omissions" insurance.  It is instead malpractice insurance, the same as it is for any other professional.  That is a distinction without a lot of difference in some senses, but it does tend to imply that omissions trigger the insurance coverage, where for the most part they don't.

    It isn't as nebulous as it may seem.  That said, since the definition is a product of state law, and since the law in every state is a little different, I don't think a national definition would be of much practical use.  To the contrary, it may add to the confusion by creating the perception that a certain definition applies in every state where that definition may not be coordinate with the laws in that state.





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    Frederick Butters FAIA
    Attorney
    Southfield MI
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  • 6.  RE:definition of errors and omissions.

    Posted 12-30-2010 10:24 AM
    Mr. Butters' response is very consistent with my experience but I would add two comments.  First, with regard to omissions, it is true that the owner should be expected to cover the cost minus any "premium" which may result from addressing the specific issue out of sequence.  We refer to this as "betterment".  However, it may also be a fair argument if an owner has put financing or other aspects of the project in place based on a "completed" set of documents and is put in a difficult position with regard to covering the cost of the omitted item.  It can be, at least, a difficult argument in that case that the owner should be responsible for the original cost. 

    The second comment,which I think is more segnificant, is that this issue doesn't,typically, get to the point of a "court room decision".  Typically what happens is that the owner decides that the architect has made an error or omission and withholds money.  Most contract do not allow the owner to do that but so what?  What really happens is that a negotiation now occurs because the architect is anxious to get paid and the owner is looking to recover some costs.  Generally, this amount of money in question makes it not cost effective to pursue the legal claims path because it is difficult to recover the cost of your defense and often the amount is question is not much larger than one's deductable.

    That being said, I think the best practice is to be sure that your contract does not allow the owner to withhold fees due to errors, omissions, etc.; to include a clause that the cost of collection outstanding fees can be charged to the owner; don't get behind in payments; and make sure you stay in good standing with your client!

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    Francis Watkins AIA
    Bignell Watkins & Hasser Architects, P.A.
    Annapolis MD
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  • 7.  RE:definition of errors and omissions.

    Posted 12-31-2010 08:46 AM


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    Kerry Hogue AIA
    HKS, Inc.
    Dallas TX
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    All good comments.  However in response to Mr Watkins, architects need to advise clients at the onset of the porject to carry in their budgets sufficient contingency moneys for these added value items.  This would be carried under the heading of a design contingency. 

    The client should actually be advised to carry three separate contingency categories:
    1. Design contingency to cover what is classified as the betterment, added value, etc items.
    2. Construction contingency to cover unforeseen items, such as foundation conditions, demolition unknowns, etc. items.
    3. Owner contingency to cover items that the client might want to add to the project scope.  This would also include the design costs for the additional services.

    The amounts of the contingencies are subject to interpretation and experience based on the complexities of the project, track records, etc.  The point being that there almost always added costs to the client during course of a project, and the client needs to have adequate contingencies in place to cover these added cost items.





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  • 8.  RE:definition of errors and omissions.

    Posted 01-03-2011 10:26 AM
    Those are certainly related concerns.  In the end, it really won't matter whether there is a contract clause permitting the Owner to retain monies or not because the Owner likely will simply do it.  Even if there is a clause that permits the Owner to retain monies necessary to remedy losses due to the Architect's malpractice (since errors and omissions are not necessarily malpractice as was previously discussed I would never endorse a clause that permitted the Owner to retain monies due to errors and omissions), the question still becomes whether the conduct at issue constitutes malpractice.  In the end, the Owner retains the monies and the question litigated is whether the conduct at issue constitutes malpractice, in which case the retention was justified, or whether it isn't malpractice, in which case the retention was a breach of the contract.  It is simply another way to the same end

    Unfortunately contracts don't necessarily govern conduct.  They create remedies for certain conduct that may be at adds with the written requirements set out in the contract but they don't force people to comply with the requirements.

    I tend to avoid the term "betterment" mainly because it is a recent term that isn't reflected in most jurisprudence.  It is simply another way of saying the same thing however - any damage is the additional amount paid to add an omitted item at a later time - an additional amount that could have been avoided but for the omission, language which is consistent with most case law.  Many Owners would also argue they aren't "bettered" when the omitted item is being added, they are only receiving what they contracted to receive.  That isn't true of course, but it does unnecessarily cloud the discourse.

    That all said, there is no way I know of to stop an Owner from simply withholding funds and forcing the Architect to decide whether to sue.  If you do, you risk an expensive counter-suit, and in the end it likely isn't worth it.  The better course, as was suggested, is maintain a good relationship with the client, and not let the client get to far ahead in terms of payment (there are many creative and under-utilized ways to accomplish that).  As I teach my students, one of the most powerful tools in your risk management took kit is the ability to just walk away when a client refuses to pay you.  That is far easier when the amount at issue is $10K than when it is $100K.  



     
     


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    Frederick Butters FAIA
    Attorney
    Southfield MI
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  • 9.  RE:definition of errors and omissions.

    Posted 10-22-2010 01:36 PM

    Good question, got me thinking and Googling.  My thoughts, coming from a background of 46 years of practice (time flies) as a principal in a firm that grew from 3 to 200:

    An error is a mistake, something that was done incorrectly.

    As it pertains to an architect's documentation, it is something included in the documents that is incorrect.  As it pertains to an architect's actions, it is something that has an incorrect result or impact.  Both aspects are a matter of opinion as to whether an alleged error is indeed a true error, only finally decided by mutual agreement or a legal finding.  A documentation error is more likely to be a matter of fact than an action error, which may be a more subjective matter.

    An omission is a failure to provide something, something that was not done that should have been done.

    As it pertains to an architect's documentation, it is something missing that should have been included.  As it pertains to an architect's actions, it is something not done.  The existence of an omission is likely to be more subjective matter than an error.  It would not be an omission unless it would be required by some rationale, such as a contract requirement or a standard of care obligation.

    In both cases, an error or omission may or may not be a problem.  No one who understands the construction industry and the design professional's role in it should expect any A/E design documentation to be perfect - to strive for that would be economically impractical for owners' fee budgets.  The problematic aspect of an error or omission depends on many considerations, including but not limited to:

    • How early it is discovered
    • The provisions of the owner-architect contract, such as contractual duties, agreements to indemnify each other, or an agreement to share modification costs
    • The nature of the owner-architect business relationships, such as existence of a contingency budget for changes, concern for architect's reputation, or concern for continuing business.
    • Its degree of difficulty and cost to rectify
    • Whether it requires demolition of new construction to rectify
    • Whether it affects the sequence of construction
    • Whether the concept of "betterment" applies

    As another responder mentioned, an excellent discussion of errors and omissions can be found on the American Institute of Architects website, written by James B. Atkins, FAIA, and Grant A. Simpson, FAIA.  See http://www.aia.org/practicing/AIAS077496.


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    William Dikis FAIA
    Principal
    Architectural Strategies LLC
    Clive IA
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  • 10.  RE:definition of errors and omissions.

    Posted 10-22-2010 03:31 PM
    It is my opinion, that in the generic sense, an error is anything which has been incorrectly made a part of the Contact Documents (e.g.: an incorrect dimension, an incorrectly specified material of product for the intended use/installation).  Similarly, an omission is that which has been left off/out of the Contract Documents that represents an item, a system, a critical dimension, etc., that should have otherwise been included by virtue of its being required by the Owner's approved Program Requirements. 
    In the application of these terms to a specific project, it is sometimes left to the interpretation of the Parties to the Contract.  In the worst-case scenario, this difference of opinion could lead to litigation before it is resolved. 
    For the most part, we as design professionals are striving to build a relationship with our clients and to this end, doing all we can to protect our client from these kinds of errors and omissions, and in so doing we need to exercise our best, professional, quality control efforts before these items are discovered by 'others'. 
    In general, if there isn't any 'extra' cost to any of the Parties, the error and/or omission can be corrected and the work can progress without a lot of consternation.  If we, as the design professionsl, are responsible for the error or omission and it has resulted in an 'extra' cost to one of the Parties, we are resposible for making that Party 'whole', through the reasonable negotiation of the lowest possible cost to the firm.  The firm will earn the respect of the rest of the Team for their forthrightness and honesty.
    Respectfully,  
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    Steve L. Wintner, AIA Emeritus
    Founder-Principal
    Management Consulting Services
    The Woodlands, TX 77380-1414
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