Practice Management Member Conversations

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  • 1.  Does Design Matter?

    Posted 04-01-2011 04:45 PM


    OK, Philip, I withdraw (b):

    a) Let's ask this question, not of each other, but of our clients and other interested publics.

    [b) Let's know that our publics care more about the places they inhabit than the buildings we design]


    Let's stick with (a). You want believable?  Ask your clients to tell you how design specifics of their workplace or neighborhood affect how they and their employees get their work done; how impressed people are when they visit; what they think design contributes to property values and their bottom line; how likely they are to have lunch out on your plaza versus eating at their desk. 

    Scratch (b); assume nothing.  Maybe they're into ogee moldings and dominant voids. Or maybe they've noticed nothing except that their neighbor's house feels comfortable and yours leaks. This is post-occupancy evaluation and client relations and market research and it surely belongs with practice management; it's not easy but it's not linguistic philosophy, either.

    As for Al Whitehead, I bet if you invite him down to Applebee's (voted the best restaurant in your city the last time I was there)  for a few brewskis, he'll drop that Oxford accent and turn out to be a regular dude.



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    Robert Miller FAIA
    Robert Miller Associates
    Washington DC
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