The Restoration company's behavior is a red flag for me. You want to contract directly with the owner for a variety of reasons. Buts, also your suggestion of allowing the restoration company to "handles all communication and process" is essentially agreeing to be a partner with them and they don't have the same standard of responsibility as you.
My personal experience:
I worked with a general contractor who suggested just this sort of arrangement. I thought we were working together well until we issued the set for permit. She took issue with the fire-rated ceiling of the garage (with a bedroom being added above). She just didn't want to build it and demanded that I change my drawings before submitting them for permit. It was at this point that she made it clear that because she had brought me on to the job, she thought she should have control over my work. Thankfully for us at that point the design was complete and most of our fees had been paid, so the owner decided to find a new contractor.
Regardless of the Restorations Companies good intentions at this point, you don't want to set your self up in a situation where you will be in conflict with the HomeOwners best interest vs the person who's paying your fees.
In future, hiring the Restoration on as your consultant would be a better move.
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Sara Costa AIA
ocurrente, pllc
San Diego CA
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