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  • 1.  Volunteers Needed for Focus Group

    Posted 02-03-2015 03:59 PM

    Colleagues,

    The AIA Global Innovation / New Business Development team is assessing a number of products and services to determine their suitability for launch as new offerings to AIA members and customers.  

    To advise AIA staff on the suitability of these products and services, the AIA is asking for volunteers for an ad hoc focus group to  provide feedback on potential products and services.  This feedback supplements other vetting steps that AIA staff will perform as part of a comprehensive due diligence review for each new product or service.

    Feedback is expected to cover a wide range of areas, and can include overall quality of the offering, suggestions to improve it, as well as ideas for what support would be necessary to make the offering more compelling. 

    The Focus group will do all its work virtually through webinars.  The typical session will begin with an introduction to the product, work through a demonstration, and then be asked a series of questions in person, and online through a follow up sessions.

    In 2015, the Focus Group is expected to meet 4 times, and is seeking approximately 20 members.   The first focus group session is scheduled to review a product in March.

    Focus group members must be willing to keep all information provided to them in confidence and sign a non-disclosure agreement.

    Focus group members are also encouraged to suggest new ideas for AIA products.

    If you are interested, please reply directly back to me, or send me an email at mhashem@aia.org.

    Regards,

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    Maan Hashem PMP, CAE
    Managing Director, AIA Global Innovation
    New Business Development
    The American Institute of Architects
    Washington DC
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  • 2.  RE: Volunteers Needed for Focus Group

    Posted 02-04-2015 07:07 PM
    For those who wonder why some AIA members doubt the organization's intentions, this should clarify why: "The AIA...is assessing a number of products and services...as new offerings to AIA members..." The organization's support staff does not see the AIA as an association of members created to assist one another; they see it as a market to be tapped. This also explains the AIA's historically poor results in advancing the profession and the interest of its members. Did the AIA members ask for these products? Why is there secrecy in their development? Will they be offered as a benefit of membership or as a profit center to build the bureaucracy?

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    Sean Catherall AIA
    Senior Project Manager
    DAVE ROBINSON ARCHITECTS
    Salt Lake City UT
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  • 3.  RE: Volunteers Needed for Focus Group

    Posted 02-05-2015 06:20 PM
    Sean:

    I understand it is easy to be cynical, but I believe this should be taken on its face value.  Knowing many staff members personally, I believe that your reflection on them is way off-base.  Many of the staff understands that the AIA should be a member driven organization.

    Let me relate a story of a committee I was a part of for three years, Component Partnerships.  That committee was comprised of members and component executives.  Part of our charge was to look to develop products and services that would be of value to our members.  Not all would be free, but those that weren't would be significantly discounted to members.

    One idea that was brought forward and run by a similar focus group was to partner with an "asset management" service, better known as a collection agency.  Personally, getting stiffed on fees is a big thing to me, but the focus group came back and told us they didn't want that kind of service.  They didn't want anyone hassling their (deadbeat) clients. So, the idea was dropped.

    I am confident these products and services have come forward because some member has asked for it.  Let's give them the benefit of seeing where this lands.

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    Walter Hainsfurther FAIA
    Kurtz Associates Architects
    Des Plaines IL
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  • 4.  RE: Volunteers Needed for Focus Group

    Posted 02-06-2015 07:25 PM
    I have no objection to sincere efforts to serve member needs and requests. My doubts are not just that this particular "product" set is primarily a way of building the AIA budget and bureaucracy, but more specifically that the language used in the focus group request (and presumably among the AIA staff and leadership in general) is indicative of a mindset that is in opposition to the kind of organization that AIA members and potential members want and is doing nothing to advance the profession. I'm not blaming the AIA staff for that, I'm blaming the leaders who have fostered the mindset.

    The mindset I'd like to see in all AIA leaders and staff is: Architects are the product we have to develop and sell; they are not the market from which money is to be extracted. The market is the general public. Now let's sell that product to that market and move the other distractions out of the way, including the AIA bureaucracy.

    For example: What is the mindset of those engaged in the AIA Contract Document program? Is it to respond to requests by users of those documents to make them more effective, usable and cost-effective? I'm sure there are a few that have that mindset--primarily those who write them. So why are there so many other people involved--people whose mindset is to promote and price the documents in a way that is advantageous to the AIA bureaucracy and not the AIA members--people who see the documents as the "product" and architects as the "market"? I didn't join the AIA so I could be the target of sales campaigns for things I don't need and can't afford. Nor am I happy about my sacrifices (time, dues and Contract Document fees) being used to figure out ways to separate me from even more of my money just to build a bigger and bigger organization that isn't moving the profession forward.

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    Sean Catherall AIA
    Senior Project Manager
    DAVE ROBINSON ARCHITECTS
    Salt Lake City UT
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  • 5.  RE: Volunteers Needed for Focus Group

    Posted 02-04-2015 09:31 PM
    Is there any more information available on the target market? For example: As a small firm, I'd be wasting my time - and yours - being part of a focus group for something targeted to large firms. Similarly, I can think of a dozen other "qualifications" that would either make my input valuable or of little value - anything from the technology I am (or am not) using, the types of projects I do, or the qualifications I hold. Just the "global innovation" makes me wonder if my professional experience within a few hour radius of my office is of any value.

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    Thomas Bank AIA
    Principal Architect
    Simply Stated Architecture, P.C.
    Lemoyne PA
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