Custom Residential Architects Network

 View Only
Expand all | Collapse all

Houzz as a marketing tool and lead generation

  • 1.  Houzz as a marketing tool and lead generation

    Posted 02-13-2024 09:02 AM

    Hi, wondering if anyone has had any experience with websites such as Houzz.com, for marketing and lead generation and rate of success etc. As a sole proprietor architect, most of my leads and work come from referrals or word of mouth, with occasional google hits. I am trying to increase my leads digitally and Houzz seemed like a good option, but after subscribing to their pro program for over a year now, I have only one project to show for it, and considering abandoning it as the cost of investment in it outweighs the leads generated, at least for me. 

    Anyone have any experience they can share?



    ------------------------------
    Arben Sela AIA
    BuildPlus Architecture PLLC
    West Nyack NY
    ------------------------------


  • 2.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 05:49 PM

    Spend that money elsewhere. I made a free profile on Houzz only because they are buying up the Google Ads in my market. Within minutes a representative from Houzz called me and said don't waste my time unless I sign up for the paid service. I took the hint and walked away.

    I have tried several online marketing avenues since 2017 and I came to the same conclusion as you have for all of them. Low quality leads and the seldom contract you do get is not really worth it.



    ------------------------------
    Nicholas Jay AIA
    Nicholas Jay Architect
    Chicago IL
    ------------------------------



  • 3.  RE: Houzz as a marketing tool and lead generation

    Posted 02-15-2024 08:29 PM
    I have been on Houzz for 10+ years but have never used Houzz Pro.  When I first signed up, we would get a few leads a year based on the fact that there are no other architects in my area, so they sent any inquiries our way. Once Houzz Pro was introduced and we didn't sign up (after some pressure from Houzz) the Houzz leads stopped coming.

    That said, it's an effective tool for us to share ideas and photos in the form of ideabooks and we use it with almost all of our clients in that way, but I wouldn't pay extra for that.  Many clients recognize the logo and I think it's good to have some presence there.


    Brenda Skeel, AIA
    B-Squared Design Studio
    Architecture - Design - Planning
    104 East Maple Street
    Shepherd, MI 48883
    cell: 989-560-0986
       





  • 4.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 05:57 PM
    Edited by Tyler Kevin Kirk AIA 02-14-2024 05:57 PM

    We have subscribed to the Houzz Pro program for many years. I have found it is a good way to validate brand recognition. The actual lead generation for us has been dismal. Most of the leads are for small remodel projects that we don't typically do or are for such low budget projects that we are not a good fit. We have taken on a few projects through Houzz leads, but maybe only a couple in the last 5 years. Those were small projects that happened to fit into a short term lull in our workload at the time. To be honest most of the inquires we have received don't seem like they are serious.  



    ------------------------------
    Tyler Kirk AIA
    Think Architecture
    Sandy UT
    ------------------------------



  • 5.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 06:01 PM

    Arben,

    Much like Nicholas' response (and Leah's in another thread), the success rate for Houzz largely depends on your region and the number of close architects competing for the same lead. Years ago, leads were better, more thoughtful, and prepared homeowners, but my experience in the past five years has been no leads or no good leads-tire kickers at best.

    I paid for a subscription to their Pro service for one year. Quite frankly, I could have donated the $2,500 to charity, and the money would have been better invested. Each month or quarter I had a call with a Houzz rep and we looked at the traffic both organically and through the Pro boost. The organic clicks and leads did better - meaning I wasted my money. When I cancelled, they weren't too friendly.

    How one makes a go at an all-residential practice today (and I am a solo) is beyond me. All the other tried and true methods (referrals, word of mouth, volunteering, getting out there) have a better rate of return. You will find a few chime-ins that have had success, but I have interviewed architects around the country for years now, and the majority response is either ambivalent or negative towards Houzz for lead generation.

    Using it as a tool for pictures, ideas, and client collaboration is based on how much time you put into it.

    I'm sorry to be a downer about it.



    ------------------------------
    Lee Calisti AIA
    lee CALISTI architecture+design
    Greensburg PA
    ------------------------------



  • 6.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 06:03 PM

    Hi Arben,

    Although HOUZZ can be a great tool for generating leads, there are other options I would encourage you to consider.

    As a general rule, you will find success in growing your pipeline of qualified leads by acquiring, and nurturing a following on the various digital platforms. You do this by creating and regularly sharing meaningful content with those audiences and building community around your brand?

    Most likely, you will find these steps to be highly effective in driving new commissions to your practice.

    Effectively using digital marketing tools is a topic that will be covered in some format at both the AIA Conference in June and at the CRAN Symposium in Sept of this year.

    Sincerely,

    Kevin



    ------------------------------
    Kevin Harris, Assoc. AIA
    Chair, 2024 AIA CRAN National
    Chair, NAHB Leading Suppliers Council
    Director, Sales & Marketing,
    AGS Stainless, Inc.
    Bainbridge Island WA
    ------------------------------



  • 7.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 06:20 PM

    Kevin,

    At face value, I agree with everything you said about developing leads and business development through digital platforms. It seems simple.

    As a solo practitioner, I must push back in a friendly way. Yes, your stated method works, but for solo firms like mine (who cannot afford to hire someone - before you even suggest it), find it difficult - near impossible to find time to regularly create meaningful content. It takes having good projects to showcase (we do fewer per year than a larger firm), and it takes time - lots of it - often evenings and weekends. I say this with experience after regularly writing a blog (think | architect) from 2011 to 2019 (over 400 articles) and constantly working to fill my IG feed (@leecalisti) weekly.

    Is it possible? Yes. However, we must be careful when giving out blanket answers knowing that 75% of the firms in this country have 10 people or less, 40% have 5 or less, and 25% of us are solo like me.

    I have found old-fashioned BD to work by using a 3-2-1 method others taught me. Each < insert period> send emails to 3 contacts - new or existing, place 2 calls, and invite 1 person to coffee or lunch. I haven't been as diligent in this lately, but being in front of people still works in a digital world when so many can't look up from their phones and smile at the person in front of them. Sorry for the sarcasm, but it makes an accurate jab at the American culture. Residential clients often find me on Google and my website, but most of my work is commercial, which comes from tried and true methods.

    Again, everything you said is true. However, we all need a clearer yellow brick road to get to the wizard.



    ------------------------------
    Lee Calisti AIA
    lee CALISTI architecture+design
    Greensburg PA
    ------------------------------



  • 8.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 06:09 PM

    The marketing advice I've received in the past is, the economic demographic that uses Houzz & Pinterest is significantly lower than those on LinkedIn or something similar.  Seems odd since LinkedIn isn't focused on design, but it is focused on connections, especially with professionals.  I've utilized local print media & Instagram mostly, which seems to have more effect than Houzz.



    ------------------------------
    JD Caldwell AIA
    JD Caldwell Architect
    Memphis, TN
    ------------------------------



  • 9.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 06:22 PM

    Our problem with Houzz is the fact that there is no differentiation between "house designers" and architects. Therefore a highly trained, qualified (and insured) professional is displayed in the same group as someone selling stock plans. As the Brits say: "chalk and cheese." Whatever their virtues, those folks are not our peers. 



    ------------------------------
    Gregory Ibanez FAIA
    Ibanez Shaw Architecture LLC
    Fort Worth TX
    ------------------------------



  • 10.  RE: Houzz as a marketing tool and lead generation

    Posted 02-20-2024 10:26 AM

    I would second what Gregory said above. I called them out about this years ago and got lame excuses for why they wouldn't/couldn't differentiate between architects and designers. Other lead services we tried always verified our credentials. All the comments in this thread about Houzz are on point. Leaving the service was a very unpleasant experience full of passive aggressive threats. 



    ------------------------------
    Kenneth Parel-Sewell AIA
    Ken Parel-Sewell Architects Inc
    La Mesa CA
    ------------------------------



  • 11.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 07:03 PM

    Yes, I've been there and done that with worse results. No jobs. Inquiries tended to be bottom fishers. I am now retired but practiced in Nyack, NY in your market area. 



    ------------------------------
    Edward Acker AIA Member Emeritus
    Edward R. Acker, Emeritus AIA
    Broomfield CO
    ------------------------------



  • 12.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 07:30 PM

    Arben,

    I had my own residential architecture business for 14 years.  My own personal experience was that Houzz was completely worthless.  I created my Houzz presence and displayed plenty of project photos.  I answered questions people posted.  I paid to have my business rise to the top of local searches on the Houzz site.  I received a lot of leads, but they were all just looking for free ideas and advice.  Probably one or two, in all those years, ever developed into a project.  I would advise creating a presence.  I would not advise paying for advancing your business in local searches.

    Best wishes for your success,



    ------------------------------
    Robert Braddock AIA
    Bowers Design Build
    McLean VA
    ------------------------------



  • 13.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 08:44 PM
    I set up an account years ago but never subscribed. I thought I would see if I got any feedback before paying for the service. I didn’t get any feedback in the way of leads but I know that people love to look and get ideas as they do from Pinterest. I eventually stopped tracking it but a couple of years ago I got a notice of an internet breach of security on Houzz. A company that monitors the security of my website and emails notified me that my information was compromised. No more Houzz for me.
    Sent from my iPhone




  • 14.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 09:09 PM
    Your experience seems par for the course, I have rarely heard anyone come away from this with a positive experience.


    Jim Zack, AIA | principal

    Zack | de Vito Architecture + Construction
    1672 15th Street
    san francisco
    california • 94103

    t. 415.495.7889 ext. 201
    c. 415.797.2282
    www.zackdevito.com




  • 15.  RE: Houzz as a marketing tool and lead generation

    Posted 02-20-2024 10:26 AM

    That seems to be the consensus here. Making my decision to cancel very easy. 



    ------------------------------
    Arben Sela AIA
    BuildPlus Architecture PLLC
    West Nyack NY
    ------------------------------



  • 16.  RE: Houzz as a marketing tool and lead generation

    Posted 02-14-2024 10:36 PM

    I also subscribed to Houzz Pro program for leads 6 months ago. I have received several leads but most were dead ends.  I'm starting to think that the leads are a mirage.  However, I have had a few leads pan out but the clients saw my listing in Houzz and reached out to me directly.  I'm still planning on cacelling when my subscription is up. I would not recommend, I agree that the cost is not worth the actual l returns on leads.  



    ------------------------------
    Michael Fazio AIA
    Michael Fazio Architect, LLC
    Somerville MA
    ------------------------------



  • 17.  RE: Houzz as a marketing tool and lead generation

    Posted 02-15-2024 08:52 AM
    Hi Arlen-
    I had a similar experience. Houzz pro seems like it may be a good value proposition if one takes advantage of the included project management tools. Simply as a lead generator I don't think it makes financial sense.
    A colleague of mine pointed out that the free membership of Houzz is practically as good as the paid version in terms of lead generation. And, like many social media platforms, the more content you post, and the more engagement your profile receives, the more visible your profile will be. 
    The same colleague recommended LinkedIn as a lead generator- he felt that the leads he got from LinkedIn were more serious (I.e. less tire-kicking). Idk if anyone else has had similar results? Would love to hear thoughts. 

    Dan





  • 18.  RE: Houzz as a marketing tool and lead generation

    Posted 02-20-2024 09:54 AM
    Hi Arben:

    I am a one-person office and have been on Houzz for several years - I do not pay a fee. I have resisted the request to pay for the pro level ads. I have received very few leads from it over the years but I felt that having as much presence out there as possible is good. If a potential client wants to see some of my work, I can direct them to my Houzz page. I just post my project' s photos and respond to questions once and a while. The questions many times are "what color did you paint that trellis?", or "where did you get that garage door?" which I am more than happy to tell them. Which means that most of those going to the Houzz website are simply looking for ideas regarding materials and products to use in their space rather than looking for services. Since the start of my residential design firm in 2008 after 20 years of campus planning at UCLA, I have been using what was originally called Service Magic then a name change to Home Advisor and now has been absorbed into Angi, the former Angie's List. I can set my monthly ad limit based on a dollar amount - mine is at $200 = $2400/year. If I get one project from the service, it more than pays for the cost. I can turn them on or off for 2 week durations if busy or leave them on if not busy, and if they are turned off, I still get opportunities come through that if they look interesting, I can accept them. You also set your geographic zone of where you would like leads to come from. I would not have had a residential practice when starting out if it were not for this service - no one knows you're out there - friends, relatives, and neighbors only go so far - you need a wider net. Yes, there are many leads that you may not want or want to pay for - that is the price to pay. However, many of the leads were great and became great projects - some with multi-million-dollar construction costs and have in fact turned into repeat clients, some new clients saw my sign up during the construction of one those lead generated projects, or I was referred to a new client by one of the lead generated clients. 

    Thanks,        

    Bill Gregory, AIA

     

    Arcelab Inc. Architects

    695 Velarde Drive, Thousand Oaks, CA 91360

    Cell - 310-507-5434







  • 19.  RE: Houzz as a marketing tool and lead generation

    Posted 03-22-2024 10:15 AM

    As most have mentioned, it's hit or miss and I think a lot of it depends on the area you are in.  I have been donating to Houzz for almost 10 years. (laziness to cancel or change)  I might get one or two leads a year that actually become something.  A lot the times the leads are from areas that I don't generally want to work in, and I let Houzz know that.  Or they might say they want "high end quality" but when you really get into it, their version of "high-end" is quite different than what I think it is.

    Most leads have come from past clients that have referred me to their friends.  Or it's via contractors/builders, as Louisville is very contractor/builder focused.  

    I did recently loose a prospective client, on a job I was really hoping for, due to not having a strong enough Facebook or Instagram presence.  He stated that none of the architects/designers he interviewed had that... which one might think is a sign that we are too busy actually working versus Instagram'ing.  



    ------------------------------
    Jason Hoppe Assoc. AIA
    JH Designs, LLC
    Prospect KY
    ------------------------------