Mr Chang,
I began my career 20 years ago on the drafting board and your question is a good one and got me thinking...
Lets assume that Firm A's hard and soft technology costs are 1/4 of wages, that Firm B's hard and soft technology costs are equal to wages, and Firm C's hard and soft technology costs are 3/4 of wages.
All 3 Firms will thrive, provided they provide Service to meet and perhaps exceed their Customer's expectation.
Not investing in Technology is an option, although increasingly rare.
Last, Cloud Computing Vendors offer Firms "pay as you go" Service meaning that investing in the form of Hard Capital Expenditures to be amortized over time is no longer the only option.
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David Plager AIA
Portland OR
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