Housing and Community Development

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Client Perspective

  • 1.  Client Perspective

    Posted 04-30-2013 10:46 AM


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    Michael Kephart AIA
    Principal
    Kephart Living
    Denver CO
    -------------------------------------------The discussions around the architect's vs. the client's perspective are all valuable, however most people must buy or rent whatever is available in their price range in their area of choice. The "client" is usually a developer and both the architect and the developer must design the living spaces based on past experiences or recent surveys. We get close for many people but the others must either remodel or select from the available choices. We never come face to face with the people who actually reside in the homes we design.

    Mike Kephart AIA Denver
    AIA26 San Diego June 10-13


  • 2.  RE:Client Perspective

    Posted 05-01-2013 05:31 PM
    We choose not to come face to face with the people who actually reside in the homes we design. We can choose something else.

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    Sean Catherall AIA
    Herriman UT
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    AIA26 San Diego June 10-13


  • 3.  RE:Client Perspective

    Posted 05-02-2013 06:51 PM
    There is a somewhat parallel discussion going on in the SPP Knowledge Community. A point that is rarely made with respect to residential clients and residential project opportunities is doing work for people who want a renovation, addition or some design to an EXISTING structure. This whole discussion of architects doing new construction is more irrelevant than the wealth of opportunities to address this market. Sean is starting to hit on it as is Eric, but where are the others?

    I'm not looking for 100% agreement with respect to full services or limited services or whatever. That's your choice. However, why is there rarely a discussion about existing structures? How many people will build a new house? A super small percentage. However, everybody else lives in an existing house that needs some change.

    There is far more drama in changing an existing structure and people are far more impressed when we pull it off.

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    Lee Calisti AIA
    Principal
    lee CALISTI architecture+design
    Greensburg PA
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    AIA26 San Diego June 10-13


  • 4.  RE:Client Perspective

    Posted 05-03-2013 11:08 PM
    Many urban planners and sustainability theorists have been saying the suburbs and exurbs will become the slums as people are returning to the cities. Atlanta is the poster child of white flight and urban sprawl. We have been the heavy weight champion of the longest commute time in the US for many years. The housing crash had a much more devastating effect on suburb/ exurb property values, as the majority of foreclosures happened out there, not in the inner city. People are sick of the 3 hour commutes and unstable property values, so they're moving back to the city.

    Like most cities, Atlanta has a huge stock of in town neighborhoods that are anywhere from 50-100 years old with a lot of tired old houses. Many of these structures have serious problems from structural damage due to age, termites, rot, and hidden fire damage to dated layouts that can't accommodate the needs of today. Residential designers lack the creativity and structural knowledge to get the most out of these old houses. Although there are many builders who simply knock down these old homes indiscriminately to build new, there are many who like renovating at spec or by commission of a homeowner. There are many opportunities for Architects in the inner city areas across the country to apply their knowledge and creativity to solving the problem of breathing new life into these old neighborhoods.

    The builders and homeowners I work with always look at Renovating first, Repurposing next (saving most of the foundation and floor system+50% of the walls while completely changing the old house), and lastly, when the old building is "totaled", we Replace and build new. The 3 R's of in town construction. 90% of my work comes either directly or indirectly through builders and real estate agents. I highly recommend finding a quality home renovator in an inner city area near you. If you can find an area with a good school district, you will find good renovators. They will bring you the work! Trust me, there are many quality builders that need a creative, knowledgeable Architect to come up with designs to renovate these old houses either at spec or for a homeowner. If you can give them the designs that sell well, you will be golden. This is a design problem like any other and if your designs sell faster and for more, you will be deemed valuable, literally, not figuratively. Aesthetic value and sentimental value are nice, but if we want to be in demand, we need to prove that we can provide real dollar value to the builders. We can end the stereotype we've created that Architects over design houses and make the construction cost higher than what the house can sell for. When you renovate, each house is a new problem. You can't cookie cut this type of housing design. There's no internet catalog to browse. This is one area where we are needed! What are you waiting for? Renovate houses!
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    Eric Rawlings AIA
    Owner
    Rawlings Design, Inc.
    Decatur GA
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    AIA26 San Diego June 10-13


  • 5.  RE:Client Perspective

    Posted 05-06-2013 06:21 PM
    I agree with Eric's comments. Well said.

    To add to this, remember when we do great work for the end user, they have a circle of friends that will hopefully need our services. It takes some time to nurture that, but after 10 years on my own, it's starting to happen.

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    Lee Calisti AIA
    Principal
    lee CALISTI architecture+design
    Greensburg PA
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    AIA26 San Diego June 10-13


  • 6.  RE:Client Perspective

    Posted 05-06-2013 02:44 PM
    Lee: I agree with your perspective, having worked over the last three decades on many hundreds of the classic older homes in Sacramento built in the 1920's and 1930's.  I adapt them to the needs of modern families, while keeping the final result in harmony with the context that shapes our great and most desireable neighborhood.  Clients seek me out, in large part because my work in these neighborhoods fits so well as to be invisible.  The character of what constitutes good design is far broader than the homes featured in most design award programs, in my humble opinion.  

    Good design can be quiet, unassuming and fit in so well with a valued and cherised setting that it becomes an integral part of the streetscape - even though the scope might be to change a house from one story to two story, or double it's size.  It's a hat trick of a different sort, which has provided an unending stream of opportunity for me, that has led also to new, contemporary homes of the more expected 'architectural design' motifs.

    Interestingly I have over the years gotten many referrals from other architects, who would prefer to have their neighbors homes changed with sensitive consideration for the character of the community in which they chose for their own home.

    Cheers
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    Michael Malinowski AIA
    AIA Director - California Region
    Applied Architecture, Inc.
    Sacramento CA
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    AIA26 San Diego June 10-13


  • 7.  RE:Client Perspective

    Posted 05-07-2013 10:32 PM
    You are so right, we have being doing 65% of our work on the remodeling side of residential. From $50k to $1.4mil.
    and many small jobs like cabinets, built ins, out door spaces, porches. What ever the need is. It is a huge market.
    The rub is your work has to be fast and efficient to meet hourly rates. So pull out the 1000 H paper, f lead, pointer, electric eraser, eraser shield and make smoke.

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    Donald Duffy AIA
    Don Duffy Architecture
    Charlotte NC
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    AIA26 San Diego June 10-13


  • 8.  RE:Client Perspective

    Posted 05-03-2013 08:13 AM

    The responses to my original message were all interesting, especially since they were all in opposition to the idea of design without the intimate involvement of the user. I would say that everyone of us that designs a home does so for someone that we never meet. I met someone yesterday that lives in a home I designed over 35 years ago. I don't know how many others have lived there but using the average re-location rate of 5 to 7 years at least 5 families that I do not know have enjoyed the product of my work. I contend that it's the same with a good developer who does the research and stays up with the times. 
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    Michael Kephart AIA
    Principal
    Kephart Living
    Denver CO
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    AIA26 San Diego June 10-13


  • 9.  RE:Client Perspective

    Posted 05-01-2013 05:32 PM
    Michael:

    I believe you are mixing client and user here.  In the case you mention, the client is the developer.  Now, I don't work in residentail usually, but do work with developers.  The good ones kow their market and absolutely hae a set of goals they want to acheieve (usally financial and schedule.) 

    In residential, the marketplace has changed.  There seems to be a greater emphasis on more affordable products. How does that impact what your clients are offering in the market?  What makes their offering stand out?  What is holding them back fromeven greater success and how can you help them achieve that?

    As far as more "custom" homes targeted to the end user, I wonder if there could be a discussion on how the profession, in conjunction with smaller builders, could make a case that a custom solution offers better value because homeowners are only buying wht they need?

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    Walter Hainsfurther FAIA
    Kurtz Associates Architects
    Des Plaines IL
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    AIA26 San Diego June 10-13


  • 10.  RE:Client Perspective

    Posted 05-01-2013 05:36 PM

    Mike:  That's a real shame for firms with mainly builder clients like ourselves.  The feedback loop you get working face to face with end users absolutely informs your designs for everyone that comes after. I treasure my custom clients for that reason.  I wonder if you could get the builder to fund a bit of post occupancy review, to find out from end users how your design decisions are fitting their lifestyles?  Depending on market research that was or wasn't done before you got hired, you may find out the buyer demographic is almost opposite of who you were designing for!  Good subject.

    doug
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    Douglas Walter AIA
    Senior Architect
    Godden/Sudik Architects
    Centennial, CO
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    AIA26 San Diego June 10-13


  • 11.  RE:Client Perspective

    Posted 05-01-2013 06:37 PM

    Michael,
    My experience is just the opposite. We are almost never hired by a developer, they will not pay us to do our job. Nor do the value the planing and level of detail we bring to the table. And we are not fast enough on the drawing side to meet their budgets.

    We do  meet the owner and  family who live in our work including the children, pets, parents, in-laws, neighbors and friends.. Usually the whole family before we are done. I would have not other way. This is one of joys of a single family practice.

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    Donald Duffy AIA
    Don Duffy Architecture
    Charlotte NC
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    AIA26 San Diego June 10-13


  • 12.  RE:Client Perspective

    Posted 05-01-2013 09:41 PM
    I've been in business on my own, focusing on primarily single family residential, and I've never once been hired by a developer.  Not that there's anything wrong with working for a developer, but one of the things I most enjoy about my job is getting to know the families who hire me (many of whom are now good friends), and figuring out how they live in their homes, and what they really need.  What some other not-as-of-yet-known family might want, according to developers, doesn't really matter.  I work for people and families - EXACTLY the end users of the spaces I design.  I wouldn't have it any other way.

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    Cinda Lester AIA
    Owner
    12/12 Architects & Planners
    Downers Grove IL
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    AIA26 San Diego June 10-13


  • 13.  RE:Client Perspective

    Posted 05-02-2013 05:41 PM
    I have the exact experiences as Cinda

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    Craig Isaac AIA
    Architect
    Craig W. Isaac Architecture
    Charlotte NC
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    AIA26 San Diego June 10-13


  • 14.  RE:Client Perspective

    Posted 05-03-2013 06:12 PM
    It has been interesting reading this discussion, but one point that everyone seems to miss is that there are 2 significant components to residential design:  single family residential design and multi-family residential design.  For those of you providing single family residential design, I cannot imagine you providing your service without meeting your clients who are the end-users.  However, for those of us providing multi-family residential design our clients are dominately private developers, and we seldom have opportunity to meet with the end-users of our projects.  We often participate in neighborhood meetings, but again these are seldom with the end-users that end up in our projects (i.e. they are more oftent the nay-sayers that say "not in my backyard"). 
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    Craig Hess AIA
    Elness Swenson Graham Architects, Inc.
    Maplewood MN
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    AIA26 San Diego June 10-13