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  • 1.  Progressive Discipline Models

    Posted 04-24-2023 09:00 PM

    I'd like to hear back on other members' thoughts and practices. I have been struggling on this topic in my firm as I work through the growing pains of a growing firm. Being able to have the difficult conversations and effective communication is how I try to approach each interaction, but I would love to hear about more formal processes.

    From what I can understand progressive discipline is a leadership strategy that involves a series of corrective actions designed to modify employee behavior and improve performance. It typically involves a graduated sequence of disciplinary measures that become increasingly severe if the employee fails to improve. In the context of architecture and the new generation, there are a few ideas for implementing progressive discipline:

    1. Clear communication: Ensure that expectations and responsibilities are clearly communicated to all employees. This includes establishing performance standards and goals, as well as outlining the consequences of failing to meet them. It is important to provide constructive feedback regularly, so employees know what they are doing well and where they need to improve.

    2. Performance metrics: Use performance metrics to measure and evaluate employee performance. This could include project completion rates, quality of work, and adherence to deadlines. Performance metrics provide objective data to assess an employee's performance and identify areas for improvement.

    3. Coaching and training: Offer coaching and training opportunities to employees who are struggling to meet performance expectations. This can help them acquire new skills and knowledge to perform their job more effectively.

    4. Progressive disciplinary measures: Start with less severe disciplinary measures, such as verbal warnings, before escalating to more severe measures like written warnings or suspension. The goal is to help the employee understand the consequences of their actions and motivate them to improve their performance.

    5. Continuous improvement: Encourage a culture of continuous improvement within the workplace. This means providing opportunities for employees to share their ideas and feedback and using that information to make improvements to processes and procedures. This can help to identify areas where employees may need additional support or training.

    By implementing these ideas, architecture firms can create a culture of accountability and continuous improvement, where employees are motivated to perform at their best and grow in their roles. It is important to note that the success of progressive discipline relies on fair and consistent implementation and that employees are treated with respect and empathy throughout the process. It is also important to have a firm that understands that leadership is there to help them grow and develop as the future industry leaders, no matter where they find themselves. 

    Thank you!



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    Mike Perez, AIA
    Design West Architects
    Salt Lake City UT
    ------------------------------
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  • 2.  RE: Progressive Discipline Models

    Posted 04-25-2023 05:58 PM

    Hi Michael Perez,

     

    Progressive Discipline isn't a leadership strategy. It is a method to resolve conduct or performance issues in a company driven by HR departments. SHRM provides an outline of increasingly negative (to the employee) consequences. It starts with counseling, verbal warning, written warning, and finally steps such as transfer, demotion, suspension, or termination. It has more to do with providing legal cover for a company than offering growth opportunities to employees.

     

    The leadership strategy you outline seems to calibrate employee output to certain minimums and to be inherently negative. It comes across as industrial or militarized. High-performance, problem-solving creatives would struggle in a highly metrics-oriented environment with a built-in downside and no upside.

     

    Teach, explore, reflect, reward works much better.

     

    Conduct and/or performance challenges are better met by addressing content, then behavior, and finally character. Each of these can be explored in low and high performing employees. It doesn't need to be negative or focused on problem solving.

     

    Mark McDonald Assoc AIA




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  • 3.  RE: Progressive Discipline Models

    Posted 04-26-2023 05:40 PM

    "Progressive discipline is not a leadership strategy." Well said Mark.

    Not to unfairly compare creative, strategic design professionals with our canine friends, but I am reminded of how I trained our three Border Collie and Australian Cattle Dog mixes (smart, strategic and great work ethics.) Provide opportunities, heap with praise when they master a new skill, reward the achievements. Always thought that kicking a dog only motivated me – the dog simply didn't want to get kicked again.

    I suggest that design professionals who don't respond well to positive and constructive leadership tools and opportunities were likely not a good hire, which is more often management's fault.

     

    Regards,

    ___________________________

    Michael Strogoff, FAIA

    Strogoff Consulting, Inc.

    o: 415.383.7011

    m: 415.717.2755

    Michael@StrogoffConsulting.com

    www.StrogoffConsulting.com

    ownership transitions . mergers & acquisitions . practice management . leadership development . management recruiting

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  • 4.  RE: Progressive Discipline Models

    Posted 04-27-2023 04:34 PM
    Michael P, your list covers a good range of significant areas to measure the employees. You must have in-house training and continuing education to support making your staff successful and be able to meet and exceed the expectations of the criteria. I developed in-house training and  continuing education programs that became company policy. In your employee assessment form consider stating some performance standards of the categories of what it takes to Exceeds / Meets / Needs Improvement.

    You must have a sustainable, training and continuing ed program in your firm.  Every firm needs it and it can be scaled to large, medium and small size firms.  The training and continuing education should also be simple and enjoyable and cover important aspects of design and practice.  The program and training topics should also be focused on different staff levels.

    Sometimes you might encounter an untrainable and/or uncoachable employee. In regards to HR policy related to performance, after 2 "Needs Improvement" results, and you expended all your good supervisor tools and expended all your formal HR procedures, do what you need to do sooner than later.  If the situation lingers it makes the situation worse for other staff members.

    I hope this is helpful

    Michael L. Katzin, AIA

    Michael Katzin Projects Services, LLC

    p | 470.469.5586 

    e | mlkatzin@gmail.com 

    Member | City of Johns Creek Planning Commission




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