Emotional Intelligence in Construction Contract Administration

Excerpt

Emotional intelligence (EI) is the thread that ties the disparate functions of construction and the management of the construction team together. Emotional intelligence has been defined as “the ability to read and understand others in social contexts, to detect the nuances of emotional reactions, and to utilize such knowledge to influence others through emotional regulation and control”(1); “the subset of social intelligence that involves the ability to monitor one’s own and other’s feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and actions”(2) and “the capacity to understand and explain emotions on the one hand, and of emotions to enhance thought, on the other hand”(3). Daniel Goleman, Ph.D., promoted the concept in his 1995 book, Emotional Intelligence and in subsequent books on the subject. Other researchers have also investigated its application to various industries. A great deal of literature has been published investigating emotional intelligence and its application in the work environment. However, little has been targeted toward the design leader throughout the construction process, the construction contract administrator (CCA).

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